Refund & Replacement Policy

Innovation Ayurveda Pvt. Ltd.

At Innovation Ayurveda Pvt. Ltd., customer satisfaction and animal safety are our top priorities. Please read our Refund & Replacement Policy carefully before purchasing our products.

1. No Refund on Opened or Used Products

Due to the nature of animal feed supplements, veterinary products, and liquid formulations, we do not accept refunds or returns for:

Opened products
Used products
Tampered or partially consumed products

This policy is in place to ensure product safety, hygiene, and quality for all customers.

2. Eligible Cases for Replacement

Replacement may be considered only under the following circumstances:

Product damaged during transit
Product leaked or broken upon delivery
Manufacturing defect
Incorrect product delivered

All replacement requests must be raised within 24 hours of delivery.

3. Reporting a Replacement Request

To request a replacement, please contact our support team with:

Order details
Clear photos and/or videos of the product and outer packaging
A brief description of the issue

Requests without proper evidence or raised after 24 hours may not be accepted.

4. Replacement Process

Once the request is received, our team will review the issue.
If approved, a replacement product will be dispatched at no additional cost.
In cases where replacement is not possible due to stock unavailability, an alternative solution may be offered at GBF’s discretion.

5. Refund Conditions (Exceptional Cases)

Refunds are not guaranteed and will be considered only in exceptional cases, such as:

Product unavailable after order confirmation
Order cancelled by Innovation Ayurveda due to operational reasons

If approved:

Refunds will be processed to the original payment method.
Processing time may take 7–10 business days, depending on the bank or payment gateway.

6. Incorrect Address or Delivery Failure

Innovation Ayurveda is not responsible for non-delivery due to incorrect address or contact details provided by the customer. In such cases, refunds or replacements may not be applicable.

7. Policy Abuse or Misuse

Innovation Ayurveda reserves the right to refuse refunds or replacements if:

Repeated claims are made without valid reasons
Evidence provided is incomplete or misleading
Product misuse or incorrect handling is identified

8. Changes to Refund Policy

Innovation Ayurveda Pvt. Ltd. reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.